It also helps ensure that what you heard is what they meant. Repeating back to the patient helps you focus on what they're saying, not interrupt and be listening to understand instead of listening to respond. It can be as simple as, "So what I hear you saying is that." or "So it sounds like you." One of the primary components of the active listening technique is the echo, which means that you repeat back to the patient what you heard them say. Practice active listening by repeating what you heard back to the patient It's also easy for patients to get embarrassed in settings where they have to tell intimate details of their health to complete strangers, which could make it more difficult for them to open up. In the health care setting, this could be an issue with the patient being too overwhelmed with pain to be able to communicate clearly or fearing being labeled a "problem" by the staff and not receiving quality care. Slatkin specializes in communication and says, "people hesitate to open up due to either not knowing how to articulate what they are feeling or because they fear the response." and LCPC, is a counselor with The Marriage Restoration Project. However, it may not always be easy for your patients to communicate openly. Knowing how they're feeling physically and emotionally, what their pain levels are and how they're tolerating medications or therapy are all critical to being able to plan an appropriate course of treatment. Understand that it may be difficult for patients to open upĪs a nurse, you know that one of your best points of data is what the patient has to say about themselves. Learning how to practice active listening can help you navigate these types of scenarios and increase the lines of communication with all of your patients. Hearing your patients' life stories and getting to play a role in helping them get through one of the more difficult times of their lives can be very satisfying, but when a patient has trouble communicating or comes across as verbally hostile, it can be frustrating at best. Reflect what he has said to you, and expand on it to give him more words and to learn ways to describe his feelings.The Importance of Actively Listening to Patientsīeing a nurse is all about interacting with patients, and this can be a positive and a negative. Children usually correct their parents if their feelings are described incorrectly. Sometimes when parents are learning active listening skills, they worry that they will incorrectly summarize and label their child’s feelings. Show your child you care about what she is showing on the outside and may be feeling on the inside by talking about all the feelings. For example, your child might feel sad and afraid at the same time. Help him deal with and understand his feelings, by talking with your child about his feelings.Ĭhildren may have several emotions at the same time. Telling your child to stop feeling a particular way does not show your child you are trying to understand how he feels. Sometimes it is difficult to summarize or label your child’s feelings because you think he should be responding in a different way. You can just sit with your child while she is upset or stay physically close and hold or comfort her. You can let your child know you are paying attention to how she feels by what you do even if you don’t say anything. Your child may not know himself what he is feeling and by talking you can figure it out together. Let him know that you are paying attention by saying, “It seems like you are upset or “It sounds/looks like something is bothering you”. For example, your child may be crying but you may not know if he is angry, scared, or sad. There may be times when you are unsure what your child is feeling. Reflection of emotions is not always easy. This gives your child a word for the emotion and helps him learn that it is ok to talk about feelings. When you reflect your child’s emotions, you watch your child’s behavior and describe the emotions he seems to be having.
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